Abrasive behaviour can chip away at team morale, productivity, and even your bottom line. Left unchecked, it creates a toxic work environment where resentment festers and collaboration crumbles. But what if your team had the skills to confidently address these behaviours head-on?

This “Manage Abrasive Workplace Behaviour with Backbone” workshop empowers your employees to navigate challenging interactions with poise and professionalism. It supports the creation of a psychologically safe workplace where everyone feels respected and empowered to speak up. They’ll learn proven techniques to de-escalate tense situations, set clear boundaries, and communicate effectively in the face of negativity, aggression, or disrespect.